Carpet Maintenance Guidelines

Carpet offers many advantages over other flooring systems, such as reduced fatigue, sound absorption, and lower life cycle costs. From the start, the carpet maintenance program should be considered part of the carpet buying decision. If proper maintenance is neglected, the carpet’s appearance will suffer, shortening the carpet’s useful life and raising long-term costs. A comprehensive carpet care program* consists of four elements:

• Reduction of soil entering the building
• Removal of dry soil
• Removal of spots and spills
• Cleaning by hot water extraction

Removal of dry soil

Vacuuming is the most significant element in the maintenance of carpet and the overall appearance of the facility. Research has shown that 85% of the soil tracked into a building is dry, and the other 15% is oily. Vacuums are designed to control this dry soil. Frequent vacuuming removes particulate soil from the surface before it works down into the pile where it is more difficult to remove. Walking on the carpet accelerates the rate at which the particles get deep into the pile. Heavily trafficked areas, such as entrances and major corridors, should be vacuumed at least once a day. Areas with less traffic, such as offices, should be vacuumed every other day depending upon conditions.

Cleaning

Even with thorough vacuuming, cleaning is necessary to remove the 15% of soil which is the oily type material. In order to maintain a good appearance, the carpet must be cleaned on a periodic basis to prevent its becoming so dirty that it can no longer be cleaned satisfactorily. The frequency of cleaning must be adjusted to the rate at which soil accumulates; therefore, heavily trafficked areas typically require more frequent cleaning , as do areas with less traffic but more soil.

When the color of the carpet begins to look dull, it is time to clean the carpet. The traffic lanes will show this first. If the carpet is cleaned before it becomes excessively soiled, the cleaning will be more successful and a much easier task. This is especially important in places oily soil is prevalent, such as the areas near streets or asphalt parking lots, and those around cooking or dining facilities. Oil tends to oxidize slowly, forming a sticky material similar to varnish which traps and holds dry soil and may become nearly impossible to remove as it ages . Another stubborn problem is the salt or deicer from snow melt which accumulates in the carpet over winter. Salt pulls moisture from the air and prevents the carpet from drying as quickly as it normally would. And remember, damp carpet cleans shoes and collects soil faster. The resulting black discoloration in the traffic lanes will require pretreatment with a traffic lane cleaner to break down the soiling and the use of hot, not warm, water to dissolve and remove the salt.

The Cleaning System

When choosing a proper cleaning system, it is necessary to consider how effectively it cleans and how well it enhances the appearance retention of the carpet texture without leaving a heavy residue. The recommendations of Shaw Contract Group are more than just a list of available cleaning methods; they are based on much effort in the laboratory and information from the field. Shaw recommends the hot water extraction system, which research indicates provides the best capability for cleaning. This system is commonly referred to as ‘steam cleaning’ although no steam is actually generated. The process consists of spraying a solution of water and cleaning agent into the pile and recovering the used solution and soil with a powerful vacuum into a holding tank. This can be done from a truck-mounted unit outside the facility with only the hose and wand brought into the facility.